Shipping Policy

 Shipping Policy   
At Xcliff, we are dedicated to providing a seamless shopping experience, ensuring your orders are delivered safely and on time. Please review our shipping policy to understand our processes and guidelines.  
Shipping and Delivery Overview  
We partner with multiple transport and courier services to deliver your order using the most efficient and cost-effective method based on the item’s type, size, weight, and value.  
Key Features:  
- Tracking: All orders are shipped with tracking numbers so you can monitor your package throughout its journey.  
- Delivery Address: We recommend providing an address where someone will be available to receive the package during delivery hours or where the package can be safely left.  
Order Processing Time  
- Orders are typically processed and dispatched within 1-5 business days.  
- Delivery times vary based on your location but generally range from 2-8 business days.  
- Orders cannot be canceled once dispatched. Please review your order carefully before completing your purchase.  
Shipping Charges  
- Free Shipping: We offer free shipping to metropolitan areas. Additional charges may apply for regional or remote locations based on courier availability and service limitations.  
Tracking Your Order  
- Once your order has been shipped, you will receive a confirmation email with a unique tracking number.  
- You can use this number to track your shipment through the courier’s website.  
- Please note: It may take up to 24-48 hours for tracking details to appear in the courier's system.  
Delivery Guidelines  
- Ensure someone is available to receive the package at the delivery address to avoid delays or multiple delivery attempts, which may incur additional charges.  
- If no one is available at the time of delivery, ensure the delivery address is secure and suitable for packages to be left.  
Additional Notes  
- Remote Locations: In some remote and regional areas, additional shipping charges or extended delivery times may apply due to courier service limitations.  
- Unforeseen Delays: While we aim to deliver within the specified timeframe, occasional delays may occur due to weather conditions, holidays, or courier issues.  

 For Assistance  
If you have questions about your shipment or encounter issues, please contact us:  
- Email: info@xcliff.com  
- USA Phone: 916 380 0380
- Australia Phone: 0423 293 080
- Thank you for choosing Xcliff!